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Operations Manager

LeisureLink, a Salt Lake City based industry leader in the fast growing vacation rental market, is seeking a dynamic, driven individual with experience in operations and customer service.

The Operations Manager will be part of a team that is responsible for building and maintaining thousands of vacation rental properties in the company computer system. This includes managing content, specials, promotions, working with suppliers and distributors. Additionally, the team provides customer service and support for distribution partners and vacation rental suppliers. Read more and apply

This positions reports to the Director of Operations


Call Center Team Lead

LesisureLink, the leading distributor of vacation rental properties is seeking a dynamic and experienced candidate to fill its Call Center Team Lead position. This leadership position will be responsible for managing and mentoring a group of customer service and reservation agents for LeisureLink’s Consumer Sales and Business to Business divisions.

The successful Team Lead will maintain and continue to grow the high levels of customer service LeisureLink has established by using key performance indicators to identify areas of improvement and to train agents. The Team Lead will be responsible for initial and ongoing agent training on Customer Relationship Management (CRM) and Workforce Management (WFM) applications. Read more and apply

This positions reports to the Director of Sales


LeisureLink Customer Service Specialist

This is an entry-level hourly position that works closely with the Online Travel Agencies (OTAs), Property Management Companies (PMCs) and Guests booking reservations online.

This role will provide the first point of contact for service issues and will escalate appropriately when necessary. The Customer Service Specialist uses their knowledge and expertise to effectively resolve any service- related issues, while balancing the needs of the PMC, OTA, Guest and the Company.

This position will report to the Customer Service Manager


Customer Service Specialist- Operation Assistant

This is an entry-level hourly position that works closely with Online Travel Agencies (OTAs), Property Management Companies (PMCs) and Guests that are booking reservations online. Operational and data entry responsibilities will also be required as needed.

This role will provide the first point of contact for service issues and will escalate appropriately when necessary. The Customer Service Specialist – Operations Assistant uses their knowledge and expertise to effectively resolve any service- related issues, while balancing the needs of the PMC, OTA, Guest and the Company.


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