Director of Call Center Operations
LesisureLink, the leading distributor of vacation rental properties is seeking a dynamic and experienced candidate to fill our Director of Call Center Operations position. This leadership position will be responsible for the overall day to day management of our call center sales and customer service operations.
Working with the LeisureLink management team, the position plays a significant role in long-term planning, including initiatives geared toward operational excellence, the development and implementation of organizational strategies, policies and practices, management reporting, and business process and organizational planning in support of LesiureLink’s mission and goals. Additionally, this role is responsible for developing, analyzing, evaluating, reporting, delivering and interpreting our call center key metrics, and achieving established service level agreements.