Customer Service Specialist - Distribution
LeisureLink, a Salt Lake City based industry leader in the fast growing vacation rental industry, is seeking a results-focused individual with outstanding customer service, listening and verbal/written communication skills for its Distribution Customer Service department. This is an hourly position that works closely with the Online Travel Agencies (OTA’s), Property Management Companies (PMC’s) and guests that are booking reservations online.
This role handles the first level of service issues and escalates appropriately when necessary. The Customer Service Specialist uses their knowledge and expertise to effectively resolve any service-related issues, while balancing the needs of the OTA, PMC, guest and the company.
B2C Customer Service Specialist
LeisureLink, a Salt Lake City based industry leader in the fast growing vacation rental industry, is seeking a results-focused individual with outstanding customer service, listening and verbal/written communication skills for its B2C Customer Service department.
As the first point of contact for a consumer who has booked a vacation rental, the Customer Service Specialist will set the tone for the overall customer experience and supports all back office and administrative tasks for the Sales department. The Customer Service Specialist answers inbound calls and emails to assist customers in handling all facets of their reservation. The successful candidate will also work closely with Property Management Companies to ensure customers have an exceptional experience.
Inside Sales Manager
LeisureLink, the leading distributor of vacation rental properties is seeking a dynamic and experienced candidate to fill its Inside Sales Manager position. We are looking for a motivated, passionate inside sales leader to develop and manage a team of sales agents selling vacation rentals and services. This position can be conveniently located in downtown Salt Lake City or remote employment may be considered pending experience.
This position plays a critical role in the growth of our business to consumer market. The Inside Sales Manager will be responsible for initial and ongoing agent training on Customer Relationship Management (CRM) and Workforce Management (WFM) applications. This position will report to the Senior Manager of Sales Operations.