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Director of Call Center Operations

LesisureLink, the leading distributor of vacation rental properties is seeking a dynamic and experienced candidate to fill our Director of Call Center Operations position. This leadership position will be responsible for the overall day to day management of our call center sales and customer service operations.

Working with the LeisureLink management team, the position plays a significant role in long-term planning, including initiatives geared toward operational excellence, the development and implementation of organizational strategies, policies and practices, management reporting, and business process and organizational planning in support of LesiureLink’s mission and goals. Additionally, this role is responsible for developing, analyzing, evaluating, reporting, delivering and interpreting our call center key metrics, and achieving established service level agreements.


Customer Service Specialist

This is an entry-level hourly position that works closely with the Online Travel Agencies (OTAs), Property Management Companies (PMCs) and Guests booking reservations online.

This role will provide the first point of contact for service issues and will escalate appropriately when necessary. The Customer Service Specialist uses their knowledge and expertise to effectively resolve any service- related issues, while balancing the needs of the PMC, OTA, Guest and the Company.

This position will report ot the Director of Sales and his Management Team.


Connectivity Specialist

LeisureLink, a Salt Lake City based industry leader in the fast growing vacation rental market, is seeking a dynamic, driven individual with Property Management Software (PMS) or Online Travel Agency (OTA) experience.

The Connectivity Specialist will be part of a team that is responsible for integrating and maintaining connections with our Supply and Distribution partners. This includes working with various departments to onboard new partners, troubleshoot errors, train team members on new system features, and maintain inventory. The Operations Specialist uses their knowledge and expertise to effectively resolve any connection issues while balancing the needs of the PMC, our partners, and the Company.

The Connectivity Specialist will report to the Director of Integration and Connectivity. The position is based in Salt Lake City.


Operations Manager

LeisureLink, a Salt Lake City based industry leader in the fast growing vacation rental market, is seeking a dynamic, driven individual with experience in operations and customer service.

The Operations Manager will be part of a team that is responsible for building and maintaining thousands of vacation rental properties in the company computer system. This includes managing content, specials, promotions, working with suppliers and distributors. Additionally, the team provides customer service and support for distribution partners and vacation rental suppliers. Read more and apply

This positions reports to the Director of Operations


Call Center Team Lead

LesisureLink, the leading distributor of vacation rental properties is seeking a dynamic and experienced candidate to fill its Call Center Team Lead position. This leadership position will be responsible for managing and mentoring a group of customer service and reservation agents for LeisureLink’s Consumer Sales and Business to Business divisions.

The successful Team Lead will maintain and continue to grow the high levels of customer service LeisureLink has established by using key performance indicators to identify areas of improvement and to train agents. The Team Lead will be responsible for initial and ongoing agent training on Customer Relationship Management (CRM) and Workforce Management (WFM) applications. Read more and apply

This positions reports to the Director of Sales


LeisureLink Customer Service Specialist

This is an entry-level hourly position that works closely with the Online Travel Agencies (OTAs), Property Management Companies (PMCs) and Guests booking reservations online.

This role will provide the first point of contact for service issues and will escalate appropriately when necessary. The Customer Service Specialist uses their knowledge and expertise to effectively resolve any service- related issues, while balancing the needs of the PMC, OTA, Guest and the Company.

This position will report to the Customer Service Manager


Demand Generation Specialist

We are seeking a self-motivated individual with strong communication skills, organizational skills, and a commitment to helping our potential clients get the information they seek and nurture them until a Sales representative contacts them. The Demand Generation Specialist should be competitive and driven, with a strong work ethic and display exceptional communication and interpersonal skills along with the ability to strategize, develop and implement demand marketing projects and collateral. The Demand Marketing Specialist will have the opportunity to work with and learn from the Company’s top Marketing professionals and will have the opportunity to grow their career within LeisureLink.

The Demand Marketing Specialist will have the opportunity to work with and learn from the Company’s top Marketing professionals and will have the opportunity to grow their career within LeisureLink.


Sales Destination Expert - Independent Contractor

The successful candidate must be customer service oriented, analytical, organized, and self-motivated, while maintaining good interpersonal and communication skills. The position offers the flexibility of working from your home in any of our wonderful mountain or beach destinations. We are looking for professional salespeople who are interested in excelling financially as an Independent Contractor for a growing company.

The IC’s main goal is to provide EXCEPTIONAL Customer Service for inbound and outbound calls while qualifying our client’s and putting them in a vacation rental that will exceed their needs and turn them into a lifetime customer. The IC will work independently and be provided with the platform as well as qualified leads that will lead to success. Qualified candidates will have the opportunity to make excellent money with an aggressive commission structure.


Product Marketing Specialist

We are seeking a self-motivated individual with strong communication skills, organizational skills, and a commitment to writing excellent content that drives and supports our position as industry leaders. The Product Marketing Specialist should be competitive and driven, with a strong work ethic and display exceptional communication and interpersonal skills along with the ability to strategize, develop and implement content marketing projects and collateral. The Product Marketing Specialist will have the opportunity to work with and learn from the Company’s top Marketing professionals and will have the opportunity to grow their career within LeisureLink.

The Product Marketing Specialist will have the opportunity to work with and learn from the Company’s top Marketing professionals and will have the opportunity to grow their career within LeisureLink.


PPC Manager

A successful candidate will have a deep understanding of AdWords and/or AdCenter, Excel and be able to utilize multiple tools to make educated decisions. We want an intelligent, dynamic, capable person who is able to quickly understand marketing strategies, identify issues and opportunities and implement the tactics necessary to achieve goals. You will be working with industry leading online marketers implementing cutting edge techniques and gaining some invaluable experience in online marketing and PPC management. We want someone who loves to take initiative, wants to be involved in strategic discussions and wants to continually improve and refine our PPC program.

This is a full time position located in Salt Lake City, UT.


Customer Service Manager

The Customer Service Manager will be part of a team that is responsible for giving exemplary customer service on a day in and day out basis for clients in a B2C and B2B environment. They will also be responsible for innovating and perfecting all processes that involve guest inquiries, reservation fulfillments and guest escalation issues.

The Customer Service Manager will report to the Director of Sales. The position is based in Salt Lake City.


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