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Account Coordinator

LeisureLink, a Pasadena based industry leader in the fast growing vacation rental market, is seeking an Account Coordinator.

LeisureLink provides integrated distribution, reservations and technology solutions that simplify processes and drive more bookings for vacation rental management companies and resort properties, all from one platform. The company’s tools provide these supplier partners with access to the millions of customers who shop on the top travel sites (Expedia, Booking.com, Orbitz, etc…), take advantage of a full suite of professional services and be able to manage their inventory, availability and specials all through a single point of distribution.

The Account Coordinator assists the Account Management Team with all responsibilities of Account Management which include managing the Company’s relationships with Property Management Companies and Distribution Partners with the goal of achieving revenue and customer service goals. Additionally, the Account Coordinator will manage ongoing account projects and distribution optimization processes. The Account Manager will be based in either our Salt Lake City or Pasadena office.

Customer Service Specialist- Operation Assistant

This is an entry-level hourly position that works closely with Online Travel Agencies (OTAs), Property Management Companies (PMCs) and Guests that are booking reservations online. Operational and data entry responsibilities will also be required as needed.

This role will provide the first point of contact for service issues and will escalate appropriately when necessary. The Customer Service Specialist – Operations Assistant uses their knowledge and expertise to effectively resolve any service- related issues, while balancing the needs of the PMC, OTA, Guest and the Company.

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