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Sales Team Leader

The Sales Team Leader is responsible for managing and mentoring a group of up to 15 vacation rental sales agents in a call center environment. The successful Team Leader will maintain and continue to grow the high levels of service established by VacationRooost’s sales division by using key sales performance indicators such as close rate, call answering percentage, service levels and problems per check-in to identify areas of improvement and to train agents. The Team Leader will be responsible for initial and ongoing sales agent training on Customer Relationship Management (CRM) and Workforce Management (WFM) applications.

Customer Service Specialist

This is an entry-level hourly position that works closely with the Online Travel Agencies (OTAs), Property Management Companies (PMCs) and Guests that are booking reservations online. This role will provide the first point of contact for service issues and will escalate appropriately when necessary. The Customer Service Specialist uses their knowledge and expertise to effectively resolve any service- related issues, while balancing the needs of the PMC, OTA, Guest and the Company.

Sales Destination Experts

The leader in online vacation rentals is seeking Sales Destination Experts to help the Sales Team during the busy ski season. The successful candidate must be a people person, possess great sales skills and be customer service oriented to have success in our program. The perfect candidate is also analytical, organized, and self-motivated. The position is seasonal with an opportunity to turn into a full-time position with VacationRoost and is an excellent opportunity to begin a travel industry career that most people dream about.

Call Center Operations Analyst

VacationRoost, a Salt Lake City based industry leader in the fast growing vacation rental market, is seeking a Call Center Operations Analyst. The Call Center Operations Analyst will support the Director of Sales in maintaining the high levels of service established by VacationRoost’s reservations center by analyzing, and reporting on, key performance metrics including but not limited to phone, sales, and conversion. This person will also plan, implement and maintain phone routing infrastructure for internal and partner call queues and be responsible for workforce planning, forecasting and scheduling all call center staff.

The candidate should have demonstrated experience with call center phone systems, work force management and reporting for day to day operational management of a geographically dispersed call center sales team. The position requires a willingness to learn and master various call center platforms for analysis, reporting, forecasting, and scheduling.

Evaluating and challenging current practices and processes is not only encouraged, but expected. Innovation in processes is a core value and a core component of our past and future success at VacationRoost.

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